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Return to shopReturn & Refund Policy
Return & Refund Policy
Last Updated: [13-March-2026]
At FashionGround, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which replacement requests are accepted for products purchased from https://fashionground.in.
Please read this policy carefully before placing an order.
Replacement Eligibility
FashionGround offers 7-Day Replacement Only.
Customers may request a replacement within 7 days of receiving the product if:
The product received is damaged
The product received is defective
The wrong product was delivered
Requests made after 7 days of delivery will not be accepted.
Conditions for Replacement
To qualify for a replacement, the following conditions must be met:
Product must be unused and in original condition
Product must be returned with original packaging
All tags, labels, and accessories must be intact
A valid order confirmation or invoice must be provided
FashionGround reserves the right to reject replacement requests if the returned item does not meet the above conditions.
Non-Eligible Replacement Cases
Replacement requests will not be accepted in the following cases:
Product has been used or worn
Product is returned without original packaging
Product is physically damaged by the customer
Request is made after 7 days of delivery
No Refund Policy
FashionGround currently does not offer refunds.
Only replacement requests will be processed for eligible cases such as damaged, defective, or incorrect items.
Replacement Process
To request a replacement:
Contact our customer support team within 7 days of delivery.
Provide:
Order number
Photos or videos of the issue
Product packaging images if applicable
Our team will review the request and confirm replacement eligibility.
Once approved, instructions will be provided for returning the product.
Reverse Pickup / Return Shipping
If a replacement request is approved:
Our courier partner may arrange a reverse pickup, or
Customers may be asked to ship the product back to our address
After the returned product is inspected, a replacement product will be shipped.
Damaged Package at Delivery
If you receive a package that appears tampered or damaged, we recommend:
Do not accept the delivery
Contact our support team immediately
If a damaged product is discovered after delivery, please notify us within 24 hours.
Replacement Processing Time
Once the returned product is received and inspected:
Replacement orders are typically processed within 3–5 business days
Delivery time for replacement orders may vary depending on location.
Contact Information
For replacement requests or assistance, please contact:
FashionGround
Naina Devi Enterprises
Ground Floor KH. No. 898, Imarti Mandir Wali Gali
Village Rithala
North West Delhi, Delhi – 110085
India
Email: support@fashiongraound.in
Phone: +91 9250008485