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Return to shopFAQ
Shopping Information
You can find products by browsing categories such as Men Shoes, Women Shoes, Sneakers, and Sports Shoes or by using the search icon at the top of the website. Simply type the product name or keyword and select the item you want to view.
Yes. You can save products to your wishlist by clicking the wishlist icon (♥) on the product page. This allows you to easily find and purchase your favorite items later.
Product availability is displayed directly on the product page. If a product is available, you will see the Add to Cart button. If it is unavailable, it will be marked as Out of Stock.
Yes. You can place an order as a guest without creating an account. However, creating an account allows you to track orders and manage your purchase history more easily.
Payment Information
We accept multiple payment methods including:
UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Cash on Delivery (COD)
All payments are processed securely through trusted payment gateways integrated with WooCommerce.
Yes. Your payment information is protected using secure encryption technology. FashionGround does not store your card details. All payments are processed securely by our payment gateway partners.
Yes. If you have a valid coupon code, you can apply it during checkout in the Coupon Code field. The discount will be applied automatically if the coupon is valid.
If your payment fails, the order will not be confirmed. You can try placing the order again using the same or a different payment method. If the issue continues, please contact our customer support team.
Order Returns
FashionGround offers 7-Day Replacement Only. If you receive a damaged, defective, or incorrect product, you may request a replacement within 7 days of delivery. Refunds are not available.
To request a replacement, please contact our support team within 7 days of delivery with your order details and photos of the product issue. Once approved, we will guide you through the replacement process.
Customer Support:
Email: support@fashiongraound.in
Phone: +91 9250008485
If the product is damaged, defective, or incorrect, FashionGround may arrange a reverse pickup or guide you on returning the product. In such cases, the return shipping may be covered by us.
Yes. We allow product replacement within 7 days if the item is damaged, defective, or incorrect. The product must be unused and returned in its original packaging with all tags intact.